❓ Frequently Asked Questions (FAQ)

Welcome to the ELURIAN LLC Help Center.
We’ve compiled the most common questions to help you find answers quickly and easily. Still need help? Contact Us — we’re happy to assist.

🛒 Orders & Shipping

📦 Q: How long does it take to process my order?
A: Most orders are processed within 1–2 business days. You’ll receive a confirmation email with tracking information once your order ships.

🚚 Q: How long does delivery take?
A: Standard shipping usually takes 3–7 business days, depending on your location.

📍 Q: Can I track my order?
A: Yes! Use our Order Tracking Page or check the tracking link in your confirmation email.

❌ Q: Can I cancel or modify my order after placing it?
A: If your order hasn’t shipped, contact us immediately. Once shipped, changes or cancellations aren’t possible.

🔁 Returns & Refunds

🔄 Q: What’s your return policy?
A: We offer hassle-free returns within 30 days of delivery. Items must be unused and in original packaging.

💳 Q: How long does it take to receive my refund?
A: Refunds are processed within 5–7 business days after we receive your returned item.

🚫 Q: Can I return an opened or used product?
A: For hygiene and quality control reasons, some items cannot be returned if opened. Please check individual product pages or contact us.

💳 Payments & Billing

💰 Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, Discover, and PayPal.

🧾 Q: I was charged twice — what should I do?
A: Contact us immediately at info@elurianllc.com with your order number. We’ll investigate and resolve it quickly.

🔐 Q: Is your payment system secure?
A: Yes. Our website uses SSL encryption and trusted payment gateways for complete security.

🧰 Product & Inventory

🛒 Q: Are all products in stock?
A: Most of our listed items are in stock. If an item is backordered, we’ll notify you promptly.

🧾 Q: Do you offer wholesale or bulk discounts?
A: Absolutely! Contact us with your quantity needs at info@elurianllc.com for a custom quote.

🌍 Q: Do you ship internationally?
A: Currently, we only ship within the United States. International shipping may be offered in the future.

📞 Contact & Support

📨 Q: How do I reach customer service?
A:

• Email: info@elurianllc.com
• Phone: 214-123-4567
• Hours: Mon–Fri, 9 AM – 6 PM CST

📄 Q: I didn’t receive an order confirmation. What now?
A: Check your spam folder or contact us to confirm your email address and order status.

🤝 Need More Help?

We’re just a click or call away.

📧 Email: info@elurianllc.com
📞 Phone: 214-123-4567
📍 Address: 7901 4TH ST N #26791, ST. PETERSBURG, FL 33702